Terms and Conditions –
Fjili Online Gaming Platform

1Introduction

These Terms and Conditions ("Terms") form a legally binding agreement between you (the "Player" or "User") and fjili ("fjili," "we," "us," or "our"), the operator of the online gaming platform accessible at fjili.best. By registering an account, making a deposit, or accessing any service on fjili, you confirm that you have read, understood, and agreed to these Terms in full.

Fjili is a licensed online gaming operator serving players in the Philippines. These Terms are written in plain English and are intended to be genuinely readable — not a wall of legalese designed to confuse. If something isn't clear, contact our support team before continuing.

These Terms apply to all products and services available on fjili, including but not limited to: online slots, live casino, sports betting (NBA, esports), roulette, bingo, and all other games and features made available through the platform now or in the future.

2Definitions

The following terms are used throughout this document and carry the meanings defined here:

3Eligibility

To register and maintain an account on fjili, you must meet all of the following requirements at the time of registration and at all times while your account remains active:

• You are at least 21 years of age. Fjili strictly prohibits the use of its platform by anyone under this age. Players may be asked to provide proof of age at any time.
• You are a natural person acting on your own behalf, not on behalf of any third party or corporate entity.
• You are accessing the fjili platform from a jurisdiction where online gaming of this nature is legally permitted.
• You are not subject to any self-exclusion order — whether imposed by fjili, another gaming operator, or a national gambling authority.
• You are not an employee, officer, director, contractor, or close family member of fjili or any of its affiliated companies, gaming software providers, or service partners.
• You have not previously had a fjili account suspended or permanently closed for a breach of these Terms.
• You are not a citizen or resident of any jurisdiction where fjili is explicitly prohibited from offering services.

4Account Registration

Each Player is permitted to hold exactly one account on fjili. Creating multiple accounts — whether under the same or different personal details — is strictly prohibited. If fjili identifies duplicate accounts associated with the same individual, all such accounts may be suspended pending investigation, and any funds in those accounts may be withheld until the matter is resolved.

When registering, you must provide accurate and complete information including your full legal name, date of birth, residential address, email address, and mobile number. Fjili may request supporting documents to verify any of these details at any point during your account's lifetime — not only at registration.

You are responsible for maintaining the confidentiality of your account credentials. Do not share your password with anyone. Fjili will never contact you asking for your password. Any activity that occurs under your account credentials is your responsibility unless you have notified fjili of a security breach through the proper support channels.

• Notify fjili immediately if you believe your account has been accessed without your authorisation.
• Use a strong, unique password for your fjili account that you do not use on other platforms.
• Enable two-factor authentication if available — it significantly reduces the risk of unauthorised access.
• Do not access your fjili account on public or shared devices without ensuring you log out completely afterwards.

5Deposits

Fjili accepts deposits in Philippine pesos (₱) via the following payment methods available to Filipino players: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers, BDO/BPI/UnionBank online banking, and Visa/Mastercard. The list of accepted methods may change from time to time — refer to the Deposit and Withdrawal page for the current list.

The minimum deposit amount is ₱100 for e-wallet methods. Minimum deposit amounts for bank transfers may differ and are displayed at the time of deposit. There is no processing fee charged by fjili on standard deposits, though your payment provider may apply their own fees.

Deposits are credited to your fjili balance once the payment is confirmed by the relevant provider. For GCash and Maya, this is typically instantaneous. Bank transfers may take up to one business day to reflect, depending on the bank and transfer method used.

Fjili reserves the right to request source-of-funds documentation for large deposits as part of its Anti-Money Laundering (AML) compliance obligations under Philippine law. Failure to provide satisfactory documentation may result in deposit limits or account restrictions.

6Withdrawals

Withdrawals at fjili are processed to the same payment method used for the most recent deposit, subject to the method's technical capability for receiving funds. This requirement exists as part of fjili's AML obligations and ensures that funds are returned to their verified source.

The minimum withdrawal amount is ₱200 per transaction. There is no maximum single withdrawal amount for verified accounts in good standing, though processing times for large withdrawals may be longer due to additional security review.

Processing timeframes by method are as follows:

• GCash and Maya: Typically under 5 minutes after approval. Average processing time is approximately 2–5 minutes during normal operating hours.
• GrabPay and Coins.ph: Within 1 hour during standard operating hours.
• InstaPay transfers: Within 1–2 hours on business days.
• PESONet bank transfers: Same business day if submitted before 3:00 PM; next business day otherwise.
• BDO/BPI/UnionBank direct transfers: 1 to 3 business days depending on the receiving bank.
• Visa/Mastercard: 3 to 5 business days, subject to card issuer processing times.

Withdrawal requests are subject to a verification check prior to processing. Unverified accounts may be required to complete KYC (Know Your Customer) documentation before a withdrawal can be approved. Fjili may also place a temporary hold on withdrawals during any investigation into potential terms violations.

7Game Rules and Outcomes

All games available on fjili use certified random number generators (RNG) for digital game outcomes, and independently produced live streams with professional dealers for live casino titles. Game outcomes are determined at the moment of play and cannot be altered retroactively by fjili or any other party.

Each game on fjili has its own individual rules displayed within the game interface. It is the Player's responsibility to understand the rules of any game before wagering real funds. Fjili's customer support team can direct you to rule summaries, but we strongly recommend reviewing the in-game help section before placing real-money bets.

• Minimum and maximum bet sizes vary by game and are displayed before each wager is placed.
• In the event of a disconnection during an active game round, fjili's system records the game state. If the round completes without the Player's interaction due to a disconnection, the outcome stands as determined by the RNG at the time of disconnection.
• Fjili does not accept responsibility for wagers placed with incorrect information, misunderstood rules, or after a Player has exceeded their stated budget.
• In the case of a live casino technical failure that prevents a round from completing, bets will be voided and stakes returned to the Player's balance.
• Published Return to Player (RTP) percentages are theoretical long-term averages. They do not guarantee specific outcomes in any individual session.

8Bonuses and Promotions

Fjili offers various promotions, welcome bonuses, reload bonuses, free spins, cashback offers, and other incentives to registered players. All bonuses are subject to the following general terms, in addition to any specific conditions published alongside each promotion.

• Wagering Requirements: All bonuses carry a wagering requirement before the bonus amount (and any winnings derived from it) can be withdrawn. The standard wagering requirement is 20x the bonus amount, unless stated otherwise in the specific promotion terms. For example, a ₱500 bonus with a 20x requirement must be wagered ₱10,000 before withdrawal of bonus-related winnings.
• Game Contributions: Not all games contribute equally to wagering requirements. Slots typically contribute 100%. Table games, live casino, and certain other categories may contribute at a reduced rate (e.g., 10%–20%). Specific contribution rates are shown in the promotion details.
• Expiry: Bonuses that remain unclaimed or have unmet wagering requirements after 30 days from the date of credit will expire automatically. Expired bonuses and associated winnings will be removed from the account balance.
• One Bonus at a Time: Only one active bonus promotion may be held in a Player's account at any given time. Accepting a new promotion before completing the requirements of an existing one will result in forfeiture of the prior bonus.
• Geographical Restrictions: Some promotions on fjili may be geographically restricted. These restrictions will be clearly stated in the applicable promotion terms.
• Abuse: Fjili reserves the right to void bonuses and withhold any associated winnings if it has reasonable grounds to believe a Player is abusing the bonus system — including through coordinated play, the use of multiple accounts, or exploiting perceived bugs in game mechanics.

9Prohibited Conduct

The following conduct is strictly prohibited on the fjili platform. Engaging in any of these activities may result in immediate account suspension, forfeiture of balance, and referral to relevant authorities:

• Registering more than one account on fjili, or allowing another person to use your account.
• Providing false, misleading, or fraudulent information during registration or identity verification.
• Using stolen, unauthorised, or fraudulently obtained payment methods to deposit funds.
• Exploiting software bugs, errors, or technical malfunctions to gain an advantage — whether intentionally or knowingly.
• Using automated software, bots, scripts, or any form of artificial intelligence to play games or interact with the platform.
• Colluding with other players in live casino or poker-style games to gain an unfair advantage.
• Engaging in money laundering, including depositing funds with no genuine intent to play and withdrawing them to obscure the source.
• Engaging in match-fixing or placing bets based on insider information in the sports betting section.
• Threatening, harassing, or abusing fjili staff, other players, or live casino dealers through any communication channel available on the platform.
• Accessing fjili's platform from a jurisdiction where it is explicitly prohibited.

10Privacy and Data Protection

Fjili collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at fjili.best/privacy-policy. By registering an account, you consent to the collection and use of your personal information as described in that document.

Personal data collected by fjili includes, but is not limited to: full name, date of birth, residential address, email address, mobile number, identity document details, financial information (payment methods and transaction history), and device/IP information. This data is used to provide the fjili service, verify identity, comply with legal obligations, detect fraud, and improve the platform.

Fjili does not sell your personal data to third parties for marketing purposes. Data may be shared with trusted service providers who assist in operating the platform (e.g., payment processors, identity verification providers, game studios) under strict data processing agreements.

Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and object to the processing of your personal data. For data-related requests, contact our Data Protection Officer at support@fjili.best.

11Responsible Gaming

Fjili takes its responsible gaming obligations seriously. The platform is designed for entertainment purposes, and we want every player to maintain a healthy and positive relationship with gaming. To support this, fjili provides a range of tools that all registered players can access through their account settings or by contacting support.

Available responsible gaming tools on fjili include:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Once set, limits can only be reduced immediately. Increases to limits take 24 hours to come into effect.
• Loss Limits: Cap the amount you can lose over a defined period. Fjili will prevent bets that would exceed your stated limit during that period.
• Session Reminders: Receive periodic notifications of how long you have been actively playing during a session.
• Reality Checks: Automated pop-up messages at set intervals showing your net win/loss for the current session.
• Cooling-Off Periods: Temporarily suspend your account for 24 hours, 7 days, or 30 days. During this period, you cannot access games or make deposits.
• Self-Exclusion: Permanently exclude yourself from fjili for a minimum period of six months. Once activated, self-exclusion cannot be reversed before the stated period ends. Contact support to activate this option.

12Account Suspension and Closure

Fjili reserves the right to suspend or permanently close any account at its discretion, with or without prior notice, under the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Provision of false or inaccurate information during registration or at any subsequent point.
• Failure to complete identity verification within a reasonable timeframe when requested.
• Reasonable suspicion of fraud, money laundering, or any other criminal activity associated with the account.
• Court order, regulatory instruction, or request from a relevant law enforcement authority.
• Voluntary closure request from the account holder.

In the event of account closure for reasons other than a breach of Terms, any verified balance remaining in the account will be returned to the Player via their last verified withdrawal method within 10 business days of the closure being finalised.

In the event of account closure for a breach of Terms, fjili reserves the right to withhold some or all of the account balance pending investigation. Any final decision regarding balance forfeiture will be communicated in writing to the email address associated with the account.

13Limitation of Liability

To the fullest extent permitted by applicable law, fjili's total liability to any Player for any claim arising out of or in connection with the use of the platform — whether in contract, tort, or otherwise — shall not exceed the total deposits made by that Player to their fjili account in the 12 months preceding the event giving rise to the claim.

Fjili shall not be liable for any of the following:

• Loss of profits, revenue, business, or anticipated savings.
• Loss of data or breach of data security caused by events beyond fjili's reasonable control.
• Any indirect, consequential, or special damages arising from the use of, or inability to use, the fjili platform.
• Technical failures, interruptions, or delays in the platform or in payment processing that are caused by third parties (e.g., internet service providers, payment processors, game studios).
• Losses incurred as a result of a Player's own error, misunderstanding of game rules, or failure to read these Terms.

Nothing in these Terms limits or excludes fjili's liability for death or personal injury caused by fjili's negligence, fraud, or any other liability that cannot be limited or excluded under applicable Philippine law.

14Governing Law and Disputes

These Terms and Conditions, and any disputes arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Philippines, including but not limited to applicable gaming regulations, the Data Privacy Act of 2012, and the Consumer Act of the Philippines.

In the event of a dispute between a Player and fjili, the parties agree to first attempt to resolve the matter through fjili's internal dispute resolution process — accessible by contacting customer support at support@fjili.best. Fjili aims to acknowledge all disputes within 2 business days and to provide a substantive response within 10 business days.

If a dispute cannot be resolved through fjili's internal process, either party may escalate the matter to the relevant regulatory authority under whose licence fjili operates, or to the appropriate courts of the Republic of the Philippines having jurisdiction over the matter.

15Amendments to These Terms

Fjili reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. When material changes are made, fjili will notify active players via the email address registered to their account at least 7 days before the changes take effect.

Continued use of the fjili platform after the effective date of any amendments constitutes acceptance of the revised Terms. If you do not agree with the changes, you may close your account before the effective date and receive any verified balance via your usual withdrawal method.

The current version of these Terms is always accessible at fjili.best/terms-conditions. The version number and last-updated date at the top of this page indicate whether you are viewing the most current Terms.

16Contact Us

If you have any questions about these Terms and Conditions, need clarification on a specific policy, or wish to raise a complaint, please reach out to fjili's support team. We're available 24 hours a day, 7 days a week.